Terms of Service

1. Who may use the Service

• You must be at least 18 years old to create an account and enter into these Terms.
• You must provide accurate registration information and keep it up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• The Service is currently offered in English only and is intended for individuals located in the United Arab Emirates, the wider GCC, Egypt and the United Kingdom. You are responsible for compliance with any local laws that apply to you.

2. The coaching service

FWF provides online fitness coaching, structured workout programmes, nutrition targets, meal suggestions, supplement information, progress tracking and periodic coach review calls. Coaching is delivered by Coach Fahmi. The Service is a general fitness and wellbeing product. It is not a medical, healthcare, physiotherapy, dietetic or psychological service, and no doctor-patient or clinician-patient relationship is created by using it.

3. Health disclaimer (please read carefully)

All programmes, nutrition guidance, calorie and macro targets, meal plans and supplement recommendations provided through the Service are for general informational and educational purposes only. They are not a substitute for professional medical advice, diagnosis or treatment.

• You should consult a qualified physician before starting any new exercise, nutrition or supplement programme, and by accepting these Terms you confirm that you have done so or will do so before you begin.
• Do not disregard, avoid or delay obtaining medical advice because of anything you read or receive through the Service.
• Stop exercising and seek medical attention if you experience pain, dizziness, shortness of breath or any other concerning symptom.
• Supplement recommendations are informational. Supplements are not medicines. Check suitability with a pharmacist or physician, particularly if you take medication, are pregnant or breastfeeding, or have any medical condition.
• Calorie, macro and hydration figures are estimates generated from the information you provide and from published formulas. They may not be appropriate for you. Your coach may adjust them, but you remain responsible for your own health decisions.

You acknowledge that physical exercise carries inherent risks, including injury, and that you take part voluntarily and at your own risk.

4. Subscriptions, pricing and auto-renewal

4.1 Subscription plans

The Service is offered on a recurring subscription basis. The plan, price, billing frequency and any applicable promotional discount are shown to you at checkout before you pay. Prices are stated in USD. We are not currently VAT registered — turnover is below the UK VAT registration threshold of £90,000 — so no VAT is charged. For UK tax reporting purposes, figures are reported in GBP.

4.2 Automatic renewal

• Subscriptions renew automatically at the end of each billing period (for example, monthly) until you cancel.
• By subscribing, you authorise us and our payment processor to charge your saved payment method the then-current subscription fee at each renewal, without further action by you.
• We will charge the standard (non-promotional) price on renewal unless a promotional code with a longer validity period applies. Promotional pricing is not guaranteed to renew (see clause 6).
• We will give you at least 30 days' notice by email before any price increase takes effect. Continuing your subscription after a notified change means you accept the new price.

4.3 Right to cancel / “cooling-off”

Where you are a consumer in the UK, you have a statutory right to cancel within 14 days of purchase under the Consumer Contracts Regulations. Because the Service involves immediate delivery of digital content and coaching once your subscription begins, you acknowledge and consent that this cancellation right ends once delivery of the Service begins. Nothing in these Terms removes rights you have under mandatory consumer law.

5. Cancellation, expiry and data grace period

• You can cancel at any time from the Settings screen or by contacting us — there is no minimum notice period. Cancellation stops future renewals; you retain access until the end of your current billing period.
• When a subscription ends or expires, your dashboard becomes read-only. You can view your past progress but cannot log new workouts, access new plans, or book follow-up calls.
• Grace period: your account data is retained for 90 days after cancellation or expiry. During this period you may re-subscribe and resume without losing your history.
• After 90 days, your data is marked for deletion in line with our Privacy Policy, subject to any records we must keep by law (for example, tax and payment records).

Refunds: we do not offer refunds on monthly subscriptions. You may cancel at any time and will retain access until the end of your current billing period.

6. Promotional codes

• Promotional codes (for example FOUNDER20, FOUNDER15, FOUNDER10, FOUNDER5, FOUNDER100) reduce the subscription price and are offered at our discretion.
• Each code may be subject to conditions, including an expiry date, a maximum number of redemptions, eligibility limits (for example new clients only), and single-use per account.
• A promotional discount applies only for as long as the code's terms allow. Unless stated otherwise, your subscription may renew at the standard price once the promotional period ends. We will show the price that will apply before you are charged where reasonably practicable.
• Codes have no cash value, cannot be exchanged for cash, and cannot be combined unless expressly permitted.
• We may withdraw, suspend or change a code at any time, and may void a discount obtained through error, fraud or misuse.

7. Payments and failed payments

Payments are processed by our third-party payment provider, Stripe. We do not store your full card details; these are handled by Stripe under its own terms and security standards. You agree to Stripe’s terms as part of using the payment feature.

If a renewal payment fails:

• Our provider may retry the payment up to 3 times over roughly 7 days.
• We will email you on the first failure asking you to update your payment method.
• If payment is still not collected, your subscription moves to a "past due" state with limited access and a prompt to update your card.
• If the account remains past due for 14 days, the subscription is cancelled and the 90-day data grace period (clause 5) begins.

You are responsible for keeping a valid payment method on file while you wish to remain subscribed.

8. Intellectual property

• All content provided through the Service — including workout programmes, exercise selections, nutrition and meal plans, supplement guidance, educational material, text, graphics, the FWF name and logo, and the software itself — is owned by Coach Fahmi (Muhammed Ibrahim Fahmy Mahmoud, sole trader) or its licensors, and is protected by intellectual property laws.
• You are granted a personal, limited, non-exclusive, non-transferable, revocable licence to access and use this content for your own individual fitness use while your subscription is active.
• You must not copy, reproduce, resell, redistribute, publish, share your login, or use any workout or nutrition content to coach, train or advise other people commercially or otherwise, without our prior written permission.
• Any data you upload (for example your weight, InBody reports and workout logs) remains yours. You grant us the licence needed to process it in order to provide the Service, as described in the Privacy Policy.
• Third-party technique videos are hosted on YouTube and remain the property of their respective owners; your use of them is subject to YouTube's terms.

9. Acceptable use

You agree not to: misuse or attempt to disrupt the Service; access it by unauthorised means; upload unlawful, harmful or infringing content; impersonate others; or use the Service other than for your own personal coaching. The coach dashboard and any coach-only areas are restricted to authorised coach accounts.

10. Limitation of liability

The following limits apply to the fullest extent permitted by law. Nothing in these Terms limits liability that cannot lawfully be limited — including liability for death or personal injury caused by our negligence, or for fraud.

• The Service, including all fitness, nutrition and supplement information, is provided on an "as is" and "as available" basis. We do not warrant that following a programme will produce any particular result, that content is error-free, or that the Service will be uninterrupted.
• You are solely responsible for deciding whether any exercise, food, supplement or intensity is appropriate for you, and for exercising within your own limits. We are not liable for injury, illness, adverse reaction or loss arising from your participation in physical activity, dietary changes or supplement use undertaken on the basis of the Service, except to the extent caused by our negligence or as otherwise required by law.
• We are not liable for the acts, content or availability of third parties, including Stripe, YouTube, WhatsApp, or hosting providers.
• Subject to the paragraph above, our total aggregate liability arising out of or in connection with the Service is limited to the amount you paid to us in the 12 months before the event giving rise to the claim.
• We are not liable for indirect, incidental, special or consequential losses, or for loss of profit, data or goodwill, to the extent the law allows.

11. Indemnity

You agree to indemnify us against reasonable losses and costs arising from your breach of these Terms or your misuse of the Service, to the extent permitted by law and to the extent such losses were caused by you.

12. Suspension and termination

• You may terminate by cancelling your subscription and deleting your account at any time.
• We may suspend or terminate your access if you breach these Terms, if we are required to by law, if your payment cannot be collected, or if we reasonably believe your use poses a risk to the Service or other users.
• Where practicable and lawful, we will give you notice. Serious breaches (for example fraud, sharing content commercially, or security abuse) may result in immediate termination.
• On termination, your licence to use the content ends. Clauses that by their nature should survive (intellectual property, liability, dispute resolution, governing law) continue to apply. Data handling on termination follows clause 5 and the Privacy Policy.

13. Changes to the Service and to these Terms

We may update the Service and these Terms from time to time. If we make a material change, we will notify you by email or in-app. Continued use after the change takes effect means you accept the updated Terms. If you do not accept them, you should stop using the Service and may cancel.

14. Governing law and dispute resolution

• These Terms are governed by the laws of England and Wales, without prejudice to any mandatory consumer-protection rights you have in your country of residence.
• Consumers keep the protection of mandatory laws of their home jurisdiction. UK consumers retain their rights under UK consumer law; UAE-resident consumers retain rights under applicable UAE consumer-protection law. This clause is not intended to deprive you of those rights.
• Dispute resolution: the parties will first attempt to resolve any dispute informally by contacting us at fahmi@fitwithfahmi.com. If unresolved, disputes will be handled by the courts of England and Wales.

15. General

• If any provision is found unenforceable, the rest remain in force.
• Our failure to enforce a right is not a waiver of it.
• You may not transfer your account or these Terms without our consent; we may transfer them as part of a business reorganisation, on notice.
• These Terms, together with the Privacy Policy and Health Disclaimer, form the entire agreement between you and us regarding the Service.

16. Contact

Questions about these Terms: fahmi@fitwithfahmi.com · Muhammed Ibrahim Fahmy Mahmoud (sole trader), 35 Valerian Court, Cambridge, CB1 9YP, United Kingdom.